Senior Customer Care Representative


  • Manage, drive and deliver a 5 star customer service for Greater China market
  • Lead the team to resolve issue quickly and follow up proactively
  • Be a strong team player and able to work independently to provide outstanding customer service by actively recommending suitable products for the customers in order to drive link-sell, ensuring customer satisfaction via all the channels including but not limit to incoming calls, email, live chat and the social media
  • Handle customer calls, email enquiries and online chat for all China digital e-commerce platforms and branded Hong Kong and Macau website.
  • Provide training materials and deliver to the team members and the Tmall Partner, including product, brand values training etc.
  • Ensure the Tmall Partner supports to be taken place when necessary
  • Generate monthly reports, provide insight and feedback about customer needs
  • Provide administrative support to the management
  • Report to e-commerce lead and handle ad-hoc tasks whenever necessary with a good collaboration with the rest of the e-commerce team / the company

Our Perfect Match:

  • 3-4 years relevant experiences in customer service, preferably some working experience in China.
  • Proven excellent customer service skills
  • Strong interpersonal and communication skills in Cantonese, Mandarin and English, preferably native in Mandarin.
  • Proactive, with a love to help people and ability to always put the customer first
  • Able to work under pressure and good at multi-tasks
  • Proficient in PC skills
  • Strong administrative skills
  • Willing to work in weekends and public holidays; and
  • 5 days per week.

What we offer:

  • A fun and dynamic place to work
  • Opportunities to develop
  • Flexible working hours
  • Plenty of Training
  • Competitive Salary and bonus scheme
  • Medical coverage

If you are interested in this role, please send your CV to [email protected]

Comments (0)