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Customer Care Representative (3-Month Temporary Role)


Key responsibilities and duties

  • Handle customer calls, email enquiries and online chat for TMall Global and own branded Hong Kong website. 
  • Ensure customer satisfaction via our channels included but not limited to: incoming calls, email, live chat and social media channels.
  • Provide product suggestions to customers according to their needs via different online channels
  • Provide proactive follow up and excellent service to our customers
  • Provide feedback and reports to management about customer needs
  • Provide administrative support to the e-commerce team.

To be successful in this role, you will be expected to

  • 1-2 years relevant experiences in customer service, preferably some working experience in China.
  • Welcome IANG visa
  • Proven excellent customer service skills
  • Strong interpersonal and communication skills in Cantonese, Mandarin and English.
  • Proactive, with a love to help people and ability to always put the customer first
  • Proficient in PC skills, Fast Chinese typing is a must
  • Strong administrative skills
  • Willing to work in weekends and public holidays; and
  • 5 days per week.

Thing to consider

  • Shift duty is required from 9:00 am to 9:00 pm, 8 hours per shift;
  • Locate in LCK office and visit Fulfillment warehouse regularly

If you are interested to join us, please send your cover letter and CV to [email protected] and [email protected]

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