e-Commerce Manager


Main Purpose:

Effectively manage the Greater China region digital website, apps and sales across all key digital touch points ensuring customer experience is at the forefront.

About the Role:

  • Lead the E-commerce strategy for Hong Kong, China, Macau and Taiwan.
  • Ensure the customer experience is at the forefront of planning and execution.
  • Continually look at optimising the websites for conversion, UX and SEO purposes.
  • Develop the KPIs for E-commerce channel (Official website and Tmall ); review and analyze stores' performance including online transactional KPIs as well as the customer service metrics; and take actions accordingly
  • Oversee and support customer care and fulfillment team.
  • Forecast and manage sales.
  • Work across a variety of teams to ensure seamless customer experience.
  • Manage eDMs
  • Manage content for Tmall and official website.
  • Tmall partner (TP) management.

Our Perfect Match:

  • Proven experience in driving sales and customer service with a retail or online business. Experience with China’s e-commerce is a must.
  • A digital native.
  • Can work well autonomously and also collaboratively within a team.
  • An awesome communicator.
  • A strong sense of accountability and ownership.
  • Understanding and using creativity within our brand guidelines.
  • Quick on your feet, a BIG picture thinker, with the ability to think inside, outside and around the box.
  • Proactive, motivated and a real self-starter.
  • Can work within tight deadlines
  • Can work across multiple projects.
  • Flexible and calm under pressure.
  • Good command in English and Chinese including Mandarin.
  • Has at least 3 years experience in a similar role.

If you’d like to be a part of our growing LUSH family please send your CV, application with cover letter to [email protected]

Comments (0)