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Lush Spa Gift Card - FAQs

Even though it’s time to say goodbye to the Lush Spa, we are looking forward to start a brand new journey and bring the best Lush experience to all our customers. To find out the arrangements about spa operation, here are all the answers to your questions.

When did Lush Spa Hong Kong and Soho Square shop close?

With the natural expiration of the lease contract of Lush Spa and Soho Square store, the Lush Spa Hong Kong and Soho Square shop was closed on 27th June 2020. We are so glad you've accompanied our Spa journey in the past four and a half years. We hope you enjoyed every moment at Lush Spa.

Will Lush open the spa in Hong Kong again?

We don't have a plan to open the Spa in Hong Kong again. Instead, we are focusing on enhancing the local shopping experience for customers to drive the local business forward.

What can I do if I am unable to redeem the treatment before Lush Spa closes?

If you are not able to book the treatment before the spa closes, you can spend the value of vouchers on Lush products in any Lush store in Hong Kong. If you have any enquiries about the redemption of Spa Gift Card, please contact our Customer Care Team (T: 2423 3833; email: [email protected]) for enquiry.

How can I check if my Spa Gift Card valid or not?

Lush Spa Gift Cards will expire 24 months after its last credit. If you want to check whether your Spa Gift Card is valid, please visit any Lush store in Hong Kong, our staff are more than happy to help.

Can I use my Spa Gift Card at other Lush Spas around the world?

Sorry, the valid Spa Gift cards purchased from Lush Hong Kong is only valid to use in Lush Hong Kong stores.

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