A. Purpose of Collection

1. The personal data collected from you will be used for the purpose of processing your purchase orders and managing your account with us.

2. Please note that it is mandatory for you to provide personal data marked with asterisks. In the event that you do not provide such personal data, we may not be able to process your orders and send you with our products.

3. Our website uses a few main cookies. We keep a session cookie which is a small file on our server allowing us to distinguish you from other users, so that we can keep a virtual “basket” of the products you add to your shopping cart. A second cookie detects whether your browser supports JavaScript, this helps us to deliver the best possible experience online whilst using the LUSH website.  We also use Google Analytics, which sets a small cookie file on your computer browser. This cookie stores no personal information about you and will keep a track of how you browse our website. We use this anonymous information to help us further improve the shopping experience on our website.

4. Some of the pages on [hk.lush.com] use content embedded from another website, for example YouTube, you maybe sent cookies from these websites.  We don’t actually control these cookies and we would recommend that you visit these third parties for more information about their cookies:

Adyen (our payment provider), YouTube (to view videos), Facebook (to share content) and NOSTO (provide our trending products, articles and ingredients). Crazy Egg (creates heatmaps of visitors on our site)

5. If cookies aren’t enabled on your device, it will mean that your shopping experience on our website will be limited to browsing and researching.  Unfortunately you will not be able to add products to your basket and buy them.

B. Transfer of Personal data

6. Personal data collected by us may be disclosed or transferred to the following classes of persons (who may be located within or outside of Hong Kong):

(i)  government authorities, law enforcement agencies, and courts; and

(ii) any services provider, agent or contractor who provides administrative, telecommunications, computer, payment, data processing, storage, customer research or survey or other services in connection with the operation of our business.

C. Use of Personal Data in Direct Marketing

7. We intend to use your personal data for direct marketing.

8. We may not so use your personal data unless we have received your consent.

9. We shall use your name, residential address, mobile phone number and email address for direct marketing of cosmetic and beauty products and services.

10. If you have indicated your consent to our use of personal data in direct marketing but subsequently you wish us to cease such use, you may write to Customer Services Manager of Lush Asia Limited at the address or email address provided in paragraph [11] below.

D. Access and Correction Request

11. You have right to request access to and correction of information held by us about you.  If you wish to access or correct your personal data, please contact our Customer Care team:

Post address: Unit 1-6, 33/F, Trendy Centre, 682 Castle Peak Road, Lai Chi Kok, Hong Kong

Email: [email protected]