Q How can I contact your customer care?
    A

    You can call us on (852) 2423-3833, or send us an email to [email protected]. Alternatively, you can message us on Facebook ,Weibo or Wechat.

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    Q How can I get a donation for my charity?
    A

    Our Charity Pot scheme gives grants to small, grass roots charities working in the areas of the environment, human rights and animal protection. If you would like to nominate a charity for the scheme, then please read our charity pot funding guidelines to make sure they qualify. (hyper link to article "Charity Pot Funding Guidelines")
     
    We no longer give product donations for fundraising purposes (e.g. for a raffle prize). Instead we prefer to donate products directly to charities who have clients who will use our products - e.g women's refuges, homeless shelters, hospices or refugee groups. Please send us an email to [email protected] if you are involved in a group like this. 

    Please note that Lush is a vegetarian company, and these values also extend to the charities we support. We do not donate to charities that conduct or fund animal testing; this applies to most medical charities. 

    Learn more about Charity Pot

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    Q Can I pay using a gift card?
    A

    Unfortunately it’s not currently possible to complete a gift card payment online, you can using gift card in any of our store in Hong Kong. 

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    Q Why aren’t all your products vegan?
    A

    Lush is a vegetarian company, but we’re not completely vegan. At present, around 80% of our products are suitable for vegans, but there are a few ingredients like milk, honey, lanolin and eggs, which are beneficial for the skin or hair, and which we use in some of our products. However, we always keep vegans in mind when formulating new products, and we try to ensure that there is a vegan alternative available in all of our different ranges. All our vegan products are clearly marked, so you can make an informed choice about the products you use.

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    Q How can I use my Spa voucher ?
    A

    You can book your spa treatment through our online system or just call Lush Spa on (852) 3915-0608. Please bring along your spa card and our staff will collect your spa voucher before the treatment.

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    Q How can I recycle my black pots ?
    A

    You can bring back five black pots to any Lush store in Hong Kong and Macau and we will give you a fresh face mask in return. Please kindly clear the black pots and remove the labels on the pots before bringing in to shop to reduce to workload for the recycle organization.

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