FREE SHIPPING: for a limited time, spend HK$500 and enjoy free local delivery (HK and Macau only)

    Q How to make sure my order is successful?
    A

    The system will send a confirmation letter to your mailbox within 15 minutes after you placing the order. If you haven't received the letter in due time (please make sure it doesn’t slip into your junk mail box), it means your payment hasn’t come through or your order is deemed unsuccessful, please try again.

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    Q Can I ask for an exchange?
    A

    If you’re not happy with the products after receiving, you’re welcome to request an exchange. Please contact our customer service team and pick your preferred store and date for pick-up.

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    Q Can I change my delivery address after my order has been dispatched?
    A

    We are sorry to tell you that you can’t change your delivery address once the parcel has been dispatched. If you want to change your delivery information after placing an order, please contact our customer care team. Once your parcel is dispatched, you would need to contact SF Express by yourself for address correction. Customers are liable for the address correction service charge that may incur for re-delivery. Additional business days may be required.

    Please confirm your delivery address before making payment. If you want to change or delete your default delivery address, please log in your account and select “address book”to update your address.

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    Q What if I need my delivery at the weekend?
    A

    SF express, our local courier, provides delivery services from Monday to Saturday. If you want to receive your order on Saturday, please contact our local courier, or fill your preferred delivery date in the remark section before checking out.

     

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    Q What do I do if there’s something wrong with my order?
    A

    We have a friendly and knowledgeable team on hand to help with any order queries, so please drop us an email to [email protected] or give us a call on (852) 2423-3833 and we'll do everything we can to sort things out. If you have any other feedback - good or bad - we'd love to hear it.

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    Q Can I get a discount for ordering in bulk?
    A

    Unfortunately we do not offer discounts for large orders. Our products are only sold in our own Lush shops and online, and are not available wholesale.

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