Q What does self preserve products mean ?
    A

    More than 70% of Lush products are self-preserving, which means that we don’t need to add any synthetic preservatives to keep them fresh. Our self-preseving products have been expertly formulated and balanced to create an environment which inhibits bacterial growth.

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    Q Testing
    A

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    Q Why some products are online exclusive ?
    A

    There's nothing our inventors love more than creating lovely new things, but unfortunately that means we need to make room for new ones. We know many of you are really love these products, so we make it online exclusive, you can still buy these products online.

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    Q I'm pregnant, can I still use your products ?
    A

    If used as intended, most Lush products are totally safe to use during pregnancy. We follow a set of guidelines created by the International Fragrance Association to ensure our perfume materials are well within safety levels for cosmetic use, even while pregnant. Most of the warnings that exist around the use of essential oils while pregnant refer to ingesting them or using them directly on the skin — neither of which would apply to our products if they’re used correctly. For more details, please read this article

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    Q Why did you discontinue my favourite product?
    A

    There's nothing our inventors love more than creating lovely new things, but unfortunately that means we sometimes have to discontinue products to make way for them. We think long and hard before discontinuing anything, and we always like to make sure there's a great alternative somewhere in our range. Our Customer Care team will be able to point you in the right direction if you're not sure which alternative is for you - get in touch with us via our email at [email protected] ,Facebook, or Weibo

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